Aircomplus Internet Service Agreement



  • AirComPlus: AirComPlus Inc. and its employees and agents involved in the provision of Internet access service.
  • The Service: Internet access service or any other auxiliary services provided by AirComPlus
  • Service Plan: A combination of different services included with the Service such as email, web space, equipment, software etc.
  • You or your: customer, an individual or a business entity who has subscribed for the Service.

This agreement has been read before using any AirComPlus Internet Service. This agreement is between AirComPlus and you to use the Service. When you subscribe for the Service, you agree to be bound by this agreement, including future revisions of this agreement. The most updated version of this agreement and other policy information are found at

To apply and qualify for the Service, you may have to meet several requirements, including but not limited to the following:

  • You must be at least 18 years of age.
  • You may have to provide a valid credit card or other methods of payment.
  • You may have to have an active telephone at your location.
  • Your computer may have to meet certain minimum requirements.
  • The Service must be available at your geographical area.

The Service
Depending on the availability of the Service in your geographical area at the time you sign up, you may have an option to choose between different Service Plans. Features of these Service Plans, wholly or partly, may be changed, modified or terminated at any time by AirComPlus. By subscribing to the Service, you agree to be responsible for paying all charges arising from such changes or modifications of the features of the Service Plan. Updated details of the Service Plans may be obtained by browsing our website at or calling 416-CONNECT (416-266-6328).

Identifying different Service Plans by the speed is not a guarantee by AirComPlus on upload or download speeds, as the speed of the Service depends on various factors including location, line quality, inside wiring, Internet traffic, and other factors beyond the control of AirComPlus.

Depending on your choice, your Service Plan may limit the amount of data that you can upload and/or download on a monthly basis and if you exceed the limit, you may be charged for an additional fee based on your Service Plan. Unless your service includes a Static IP, you will be allocated a Dynamic IP address.

In the case of exceeding email space limit, depending on the service plan you selected, AirComPlus has the right to suspend the email service, transfer to a compressed temporary file, store in a temporary location, or to delete the emails.

The Service can only be cancelled by phone, fax or mail. AirComPlus does not accept cancellation request by email. On cancellation, you are given a confirmation code as a proof of cancellation and accounts are closed at the end of the current billing cycle. AirComPlus does not prorate bill for partial use during the billing cycle of cancellation. Refunds will be provided for billing due to mistake even after cancellation by any of the above-mentioned method. You may be charged for any cancellation fee, if you cancel the Service within the specified minimum contractual service period you agreed to retain the Service Plan. The cancellation charge may be up to half the sum of the charger for the remaining number of months of the contractual period. Cancellation request should include name of the account holder, address and current phone number of the existing Service. To cancel by phone or fax, use a single reach number 416-CONNECT (416-266-6328).

Cancellation by mail must be certified or registered and sent to:
Toronto, Ontario
M1S 0C2

Your use of the Service, your password, your account or any part of this agreement may be cancelled, suspended or terminated by AirComPlus, in its sole discretion, for any reason without limitation or if AirComPlus believes you:

(A)    Violate this agreement;
(B)    Fail to meet required credit eligibility by AirComPlus;
(C)    Fail to pay any charges when due;
(D)    Become bankrupt or insolvent;
(E)    Misuse AirComPlus Equipment;
(F)    Violating the acceptable policy of AirComPlus when using the service; or
(G)    Threat, abuse, and/or harasses, or is unreasonable to AirComPlus or to its employees and agents.

Any such cancellation, suspension or termination by AirComPlus will be notified by email or mail to the address you provided for the Service.

Aircomplus Equipment
Depending on your choice of the Service Plan, you may be provided with AirComPlus Equipment to your use of the Service. By this agreement, you agree that AirComPlus Equipment remains the property of AirComPlus at all the times without any liens on them. AirComPlus Equipment is assumed to be in working condition upon sending by AirComPlus unless you inform AirComPlus within 5 business days of receiving them. If you choose to use your own equipment, AirComPlus may not provide support for such equipment and does not guarantee the performance of the Service.

Return Of Equipment
In the case of cancellation or termination of the Service, this agreement binds you to return all AirComPlus Equipment within 30 days of cancellation. If you fail to return the equipment within the time frame specified, you may be charged for the replacement cost of such equipment.

Your Security
When you sign up for the Service, you will be given a username and password, and other information for easy guidance to obtain the Service. It is your responsibility to keep your password confidential so that there is no unauthorized access to the Services through your account. You must notify AirComPlus immediately upon discovering any unauthorized use of your account.

Monitoring The Services
AirComPlus reserves the right to monitor the Services and disclose information regarding the use of the Services for any reason, in its sole discretion, if AirComPlus believes that it is reasonable to do so. AirComPlus may remove, in whole or in part, your material or information from AirComPlus servers, if AirComPlus determines the material/information to infringe on another's property rights or to violate our Policy or other policies or laws.

The services are generally billed in advance and payment is due in approximately twenty days after the billing date. First statement will be sent within about 15 days after the service is activated. AirComPlus has two billing cycles per month: the 1st and 16th of each month. For instance, if a customer activates the Services on August 2, 2006, the first statement for the customer will have a billing date of August 16, 2006 and the due date will be September 5, 2006. If a customer activates the Services on August 18, 2006, the first statement for the customer will have a billing date of September 1, 2006 and the due date will September 20, 2006. Since your account is billed in advance, your first bill will include a charge pro-rated for the number of days in the first billing cycle plus a charge for the next one full month. These charges are subject to taxes based on federal and provincial tax laws.

The following methods are available for paying the bill:

  • Cheque/money order: Mail your personal cheque made payable to AirComPlus Inc. with the coupon attached to the bill. AirComPlus may impose a $25 charge if your cheque is returned or credit card is denied.
  • Pre-authorized payments: Automatic payment is withdrawn from a specified bank of your choice.
  • Pre-authorized credit card payment: Automatically billed to your credit card each month.
  • Credit card payment by phone: AirComPlus accepts payment over the phone by using your credit card on a monthly basis.

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